Hands-on Support
For customers who require hands-on assistance with configuration related issues, our Ruby on Rails and Sys Admin experts can provide scheduled professional support (during normal business hours) charged at £30 +vat per 30 minute block (or part thereof). Silver and Gold Support plans have inclusive hands-on time and additional time can be purchased at the normal rate.
Hands-on support can be used for a wide variety of tasks and incidents, for example:
- SSL setup and configuration
- OS updates or patches
- In-depth deployment assistance
- Application tuning advice
- SQL query analysis
- Production log analysis
- Load testing/feedback
To request hands-on support, login to your Brightbox account and create a Helpdesk ticket with detailed instructions on the work you require and choose “Hands-on” paid support from the drop-down menu.